Our Management Services
Developers
Looking to maximize project visibility and increase sales velocity to help sell their development
Private Clients
Looking to grow their property portfolio accelerate financial returns with expert level consulting and management
Create Your Listing
We craft a compelling listing to showcase your property’s best features on top booking platforms.
Take Listing Photos
Our professional photographers capture stunning images to attract more bookings and stand out.
Set Prices and Availability
We optimize pricing and manage availability to ensure your property is competitive and fully booked.
Message with Guests
From inquiries to post-stay communication, we handle all guest messages for seamless interactions.
Manage Your Reservations
We take care of every booking, ensuring guests have a smooth experience from start to finish.
On-Site Guest Support
Our local team provides 24/7 assistance to guests, handling any issues that arise during their stay.
Clean and Maintain Your Place
We partner with professional cleaners and maintenance teams to keep your property spotless.
Interior Design and Styling
Our in-house design team offers interior styling to elevate your property’s look and feel.
Get Hosting Permits
We help secure the necessary permits and licenses so you can legally host with peace of mind.
Ready to Boost Your Property’s Income?
- Global Brand Leadership
- Marketing & Listing
- Direct Booking
- Dynamic Pricing Tools
- Interior Design & Furnishing
- Linen Packages
- Replenishments
- Housekeeping & Maintenance
- Owner Education
- Communication & Support
- Flexibility & Contracts
- Incentivized Contracts
- Multi Property Discount
- Local On-the-Ground Teams
- All-Inclusive Option
- AI-Driven Safety & Security
- Compliance & Regulatory
- Upsell & Ancillary Revenue
- Calendar Control
- Guest Experience & Reviews
- Technology & Innovation
- Transparent Reporting
- Welcome Offer & Setup Credits
- Tiered Service Offerings
- Nearly a Decade of Hosting
- Economies of Scale
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We Market Your Property on All Major Platforms
- 1. Your assigned onboarding specialist begins setting up your home in our systems.
- 2. We'll inspect your home, and schedule any necessary repairs or cleans.
- 3. You'll choose the services and package you'd like to utilize in your portfolio.
- 4. You'll receive a welcome email and get access to your homeowner account.
- 5. After any repairs and a good clean, Our photographer takes professional photos.
- 6. Remove any existing listings from 3rd party sites to streamline bookings.
- 7. Reserve any personal time you know you'd like to stay at your home.
- 8. Your home goes live on Airbnb, VRBO and many other booking sites.
- 9. We'll take care of the rest, send you monthly reports and payouts.
- 10. We launch your listing!
Management Services FAQ
Is a turnkey model really that appealing to buyers?
Yes. Many real estate investors crave a “hands-off” path to returns. By working with Ross Stays, you are instantly in good hands with our network and resources to help get your property up and running quickly!
How do you ensure legal compliance for short-term rentals?
Our dedicated compliance team monitors evolving regulations. We handle the necessary permits and guide owners through any local rules, shielding the entire development from unforeseen legal setbacks. We work internationally with lawyers when necessary for legal compliance.
What property management services does Ross Stays offer to property owners?
Ross Stays provides a full-service, turnkey management solution for vacation rental property owners. Our services include:
- Listing Creation & Optimization: We manage your property’s listings on major booking platforms, including Airbnb, VRBO, and Booking.com.
- Dynamic Pricing Strategy: Our AI-driven pricing model maximizes rental income by adapting to market trends and demand.
- Guest Communication: 24/7 support, from inquiries to check-in and troubleshooting during stays.
- Cleaning & Maintenance Coordination: Professional cleaning services and maintenance management ensure your property is always in top condition.
- Financial Management: Transparent financial reporting with detailed monthly owner statements.
- Damage Protection: Comprehensive protection through our Damage Waiver and Damage Protection Plans.
- Compliance Assistance: Support in meeting local rental regulations and tax requirements.
- + More
How does Ross Stays manage bookings and guest interactions?
We handle the entire booking process, including:
- Responding to guest inquiries and managing reservations.
- Coordinating check-in and check-out processes to ensure a smooth experience.
- Managing guest expectations through clear communication of house rules and amenities.
- Resolving issues swiftly, offering 24/7 support to address any guest needs.
Our team is trained to maintain professionalism and hospitality, enhancing guest satisfaction and encouraging positive reviews.
What is included in the cleaning and maintenance services?
The cleaning and maintenance services include:
- Turnover Cleaning: After every guest stay, ensuring high standards of cleanliness.
- Essential Stocking: Replenishing supplies like toiletries and kitchen essentials.
- Regular Maintenance: Coordinating repairs and addressing any property issues promptly.
- Emergency Support: 24/7 availability for urgent maintenance needs.
We work with trusted service providers and ensure maintenance is timely and cost-effective.
What financial transparency can I expect as a property owner?
Ross Stays offers:
- Detailed Monthly Statements: Showing all income, expenses, and fees related to your property.
- Access to Financial Dashboards: Monitor your property’s performance in real-time.
- Clear Fee Structure: Including management fees, cleaning costs, and any additional charges.
- Owner Portal: Owners have access to the “Owner Portal” which allows them to see the performance of their property in real time.
We provide full transparency in financial transactions, helping you understand your investment’s performance.
How does Ross Stays handle property protection and damage coverage?
At Ross Stays, we prioritize the safety and protection of your property by partnering with a trusted third-party vendor to offer two robust layers of damage protection:
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Damage Waiver Program:
Guests may be charged a small, non-refundable fee through our third-party provider, which covers accidental damages up to $500 USD. This waiver is designed to handle minor incidents such as broken items, stains, or small repairs, offering peace of mind for property owners. -
Damage Protection Plan:
For more significant damages, our third-party vendor offers a comprehensive Damage Protection Plan with coverage up to $1 million USD. This secondary layer of protection applies only if the property owner is enrolled and has not opted out of the program. It covers major incidents, including structural damage, extensive repairs, and liability claims. Owners are charged a flat rate of $8 USD per night booked so it is aligned with when the property is booked. Owners are automatically enrolled upon signing up with Ross Stays but may Opt-Out via written notice to [email protected] .
In addition to these primary protection layers, when bookings are made through platforms like Airbnb, we may also leverage AirCover, Airbnb’s own protection policy, which includes:
- $3 million USD Host Damage Protection
- $1 million USD Host Liability Insurance
- Guest Identity Verification and Reservation Screening
When applicable, we may also explore reimbursement options through the homeowner’s insurance policy, ensuring maximum coverage and financial protection for our clients. This multi-layered approach combines the expertise of our third-party partner, the benefits of platform-based protection, and traditional insurance strategies to provide comprehensive security for your valuable asset.
Can I use my property for personal stays, and how does that work?
Yes! Property owners can easily block dates for personal use through the Owner Portal available on our the Property Management System app. This self-service option allows you to directly manage your property’s availability and ensure no guest bookings are scheduled during your desired dates.
How It Works:
- Use the Owner Portal: Log in to the PMS app, navigate to the availability calendar, and block off the dates you wish to use your property.
- Manual Assistance Available: If needed, you can also notify our team directly, and we’ll update the listing calendar for you.
- Preparation for Personal Stays: Cleaning and restocking services can be arranged before and after your visit, keeping the property in guest-ready condition.
Important Note:
There may be cleaning costs associated with personal stays, as outlined in your management agreement. Our team ensures a seamless transition between personal use and guest bookings, maintaining high standards of cleanliness and maintenance.
This flexibility allows property owners to enjoy their vacation homes while still maximizing rental income when not in use.
What happens if I decide to sell my property while under management with Ross Stays?
If you’re considering selling your property, we’re here to help make the process as smooth as possible. To ensure a seamless transition for both you and your guests, please provide us with at least 90 days’ written notice.
Here’s what to expect:
Honoring Existing Bookings: To maintain a positive guest experience, we ask that you honor all existing bookings during this period. This ensures that guests who have already planned their stays are not disrupted.
Support with Management Transition: If the new owner is interested in continuing Ross Stays’ management services, our team can assist with a smooth handover, providing the buyer with a turnkey management solution.
Agreement Transfer: Your management agreement may be assigned to the new owner, pending Ross Stays’ approval. This helps maintain service continuity and keeps your property performing at its best.
Our priority is to minimize disruptions and ensure a seamless transition for everyone involved. By following these simple steps, you can sell your property with confidence, knowing your guests’ experiences and property’s reputation remain intact.
If you have any questions about the process, please reach out to our team—we’re here to support you!
How do I get started with Ross Stays property management services?
- Contact Us: Schedule a consultation to discuss your property’s potential.
- Property Assessment: We evaluate your property to create a customized management plan.
- Onboarding Process: Includes listing setup, professional photography, and system integration.
- Go Live: Your property is listed on major booking platforms, and management services begin immediately.